Architectural Infrastructure Management under an SLA

We take architectural responsibility for the stability, controllability, and evolution of your corporate infrastructure.

For companies where infrastructure is part of the operational business model.

We work with a limited number of companies at a time.

Start with a 15–20 min call. Then — assessment and an operating model.

Qualification

This service is designed for companies that:

  • Have their own IT engineers or system administrators
  • Run domain-based and virtualized infrastructure
  • Rely on business-critical server services
  • Need an external level of expertise and accountability

We don't replace your internal IT team.
We take responsibility for the infrastructure core and architecture.

Responsibility zones

Areas of Architectural Responsibility

Server Services

  • Active Directory, GPO
  • DNS, DFS
  • RDS, SQL Server

Virtualization

  • Hyper-V
  • VMware vSphere / ESXi
  • VMware Horizon

Network Layer

  • Server segments
  • VLAN, routing
  • VPN, firewall integration

Security & Resilience

  • Access control
  • Backup management
  • Fault tolerance & DR
We are accountable for service outcomes, not individual devices or tasks.
Process

Controlled. Documented. Predictable.

Assessment
Inventory, risks, single points of failure
Operating Model
Ownership boundaries, change rules, access model
SLA Management
Incidents / requests, response windows, execution control
Architecture Control
Changes, roadmap, reporting

Management begins only after the infrastructure is brought into a managed state.

SLA Models

Management Framework

Core SLA

Basic infrastructure management

Control, governance, stability

Business SLA

Critical services & elevated requirements

RDS, SQL, backup management

Enterprise SLA

High availability & accountability

DR, 24/7, distributed environments

Pricing is determined after an assessment and depends on architecture and risks.

Get an SLA estimate
Trust

Why clients trust us

20+ years

In corporate IT environments

Production

Operating production infrastructure

ITIL

ITIL-aligned change management

Docs

Documentation as part of the service

Long-term

Long-term contracts

We don't sell support.
We take responsibility.

Important

This service is not a fit if you need:

One-time setup
End-user desktop support
"Fix it quick and forget about it"
Working without a contract or SOP

We only work with managed infrastructure and long-term accountability.

Corporate IT Infrastructure Management in Ukraine

We provide IT outsourcing for mid-size businesses with a focus on server infrastructure and architectural governance under SLA. We work with companies where infrastructure is a core part of the operating model.

Within the service scope we cover:

  • Active Directory administration
  • Windows Server management
  • virtualization infrastructure (Hyper-V / VMware vSphere)
  • SLA-driven IT operations
  • backup and resilience control
  • IT environment audit and documentation

Unlike standard IT maintenance, we do not limit engagement to isolated device support. We build a managed infrastructure model with clear ownership boundaries, change governance, and SLA control.

If your company needs server infrastructure outsourcing, corporate Active Directory administration, or SLA-based IT environment management in Ukraine, we can discuss the architectural model and responsibility format.

Next step

Shall we discuss an architectural
operating model for your infrastructure?

Start with a 15–20 min call.
If we're a fit — we run an assessment and build an operating model.

01 Call & qualification
02 Infrastructure assessment
03 Operating model & SLA